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Welcome to Atlam watches. If you'd like to learn more about shopping and ordering with Atlam, take a look at some of the most frequently asked questions.

Click on the question you want answered or scroll down the page to see all the questions and answers.

  1. How can I order?
  2. How can I pay?
  3. Does the price include shipping?
  4. How long does shipping/delivery take?
  5. What happens if I do not like my purchase?
  6. Are the watches guaranteed?
  7. What watch should I choose?
  8. What happens if I break the watch?
  9. Do the watches come with a key?
  10. How do you grade the watches?
  11. Can I see more images of the watch and can I request more information?
  12. I have sent an e-mail to you with details of a watch I want to be valued. Why have I not heard from you?



1. How can I order?

When you have decided which watch or item you are interested in, please . Or call us on 0207 602 7573 or fax us on 0207 602 2997.

Dialing from the US. Tel 011 44 207 602 7573 or fax us on 011 44 207 602 2997.
Then we will confirm whether the item is still available.

IF YOU WISH TO SEE THE WATCH IN PERSON PLEASE CONTACT US BEFOREHAND.


2. How can I pay?
WE DO TAKE INTERNATIONAL ORDERS and payment can be in £UK pounds or $US dollars.

We accept payment by credit card, personal cheque, money orders, and PayPalt.

If you wish to pay by credit card, please let me know your card number, expiry date, security code (usually on the signature strip), the name on the card and billing address - if different from your shipping address.
You can send me this information by several e-mails or fax it through to me.

If you wish to send me a cheque or money order, please make it payable to Atlam and send it to:
Atlam,
23 North End Parade,
North End Road,
London,
W14 OSJ.


3. Does the price include shipping?
All items over £100 include shipping worldwide.


4. How long does shipping/delivery take?
If the item is going within the UK, delivery normally takes 24 hours if an order is placed from Monday to Thursday.

If the item is going to Europe, delivery normally takes a week. Items are sent with registered insured post. High value watches are sent with UPS express and this takes up to 48 hours

For the rest of the world, shipping normally takes between 5 to 10 days. High value watches are sent with UPS express and this takes up to 48 hours


5. What happens if I do not like my purchase?
This is not a problem. Please contact us within 7 days of delivery and inform us that you are returning the watch/item and when we receive it, we will then issue you a full refund. Occasionally when a customer has asked for UPS express shipping at an additional cost, only the price of the watch will be refunded.


6. Are the watches guaranteed?
Any watch you buy off Atlam is guaranteed as working and if it is not, you can return it for a full service within the first 12 months. However working does not denote accuracy because you have to bear in mind that these are antique timepieces not all of them are still accurate. If you want an accurate watch, please mention that when ordering or enquiring. Atlam will then guide you to a suitable watch - see below.


7. What watch should I choose?
If this is your first watch purchase and you find the choice bewildering, we are here to help you. We will give you advice on buying a watch suitable for every day use, gifts for anniversaries, weddings and/or christenings. Finding that special watch for a discerning collector. Watches for an investment portfolio. As we also have a vast stock of watches, if you do not see what you are looking for ask and we are always happy to see if we have one in stock or even locate one for you.


8. What happens if I break the watch?

We will give you guidelines and advice how to handle and wind your watch but if you do break it, do not despair. Contact us and then we will inform you how to return the watch. The watch will then be passed on to our repairer and we will give you a quote for the repair. Generally speaking, unless the watch has been smashed to pieces, most repairs are under £50/$75. New glasses for example are £10/$15. However please do note that it is not unusual for most large repairs to take up to six months and even more than a year.


9. Do the watches come with a key?
If the watch is a Key wound/key set watch, the watch will definitely come with a modern watch key, which is included in the price. If you want an old key, this is not a problem but it will be extra.


10. How do you grade the watches?
Please follow our guide to grading below:

  Cases
  Unused   never worn, is in the same condition as it was when it left the jeweller's shop.
  Mint   No imperfections, no rubbing on engraving/engine turning/no scratches, bruises and no damage to the case work ie hinges/springs.
  Near mint   shows evidence of occasional use, no easily noticeable blemishes or signs of wear.
  Good   light scratches, bruises, dents or rubbing to the case or slight damage to the case-work.
  Average   multiple scratches, bruises, dents and severe rubbing to case work.
  Poor   Repair work will be needed to the case as it is nearly ruined.
       
  Dials    
  Mint   no imperfections whatsoever.
  Near mint   very small/faint hairlines or flakes.
  Good   faint hairlines, flakes or chipping.
  Average   multiple hairlines or chipping.
  Poor   face completely ruined. Complete restoration needed.
       
  Movements    
  Mint   no imperfections whatsoever.
  Near Mint   signs of occasional use.
  Good   several light scratches or spotting on the top plate or wheels.
  Average   multiple scratches and spotting.
  Poor   deep scratching, possible corrosion i.e. rust.

This is a guide to help you determine the overall condition of a particular piece but please bear in mind this is a guide only. Whenever possible we will describe why the watch has that particular grading i.e. Near mint dial - small hairline on the edge of the dial. Also please bear in mind that the older a watch is, especially with pre 1800 watches, we are more lenient on the condition of the case and dial, than we are in with more modern watches. The grade "mint condition" when describing a case from 1770 is going to be different than when we describe a case from 1910. But please always bear in mind that every watch sold by Atlam is priced fairly according to its condition.


11. Can I see more images of the watch and can I request more information?
Certainly, this is not a problem. Please e-mail with watch or item in question and we will send you more information, if the watch is still available. However please note that customers who want details of multiple watches may have some time to wait as this does take time.


12. I have sent an e-mail to you with details of a watch I want to be valued. Why have I not heard from you?
There may be a couple of reasons for this. We receive on average over 100 e-mails a day and valuations are put on one side until we have time to research the maker and details for you. Also if you have sent us pictures in a non recognised format or if your e-mail was infected, our firewall may have stopped your e-mail coming through and deleted it. Try contacting us again, this time without the pictures.